Shipping policy
Shipping Policy
Last updated: October 4, 2026
At VEXA WELL, we aim to make your order experience simple and transparent. Please review the information below before placing your order.
Order Processing
Orders are processed before shipment. Processing time is separate from the estimated delivery time shown below.
Once your order has shipped, you will receive tracking information by email when available.
Estimated Delivery Time
Orders typically arrive within:
6–12 business days after shipment
Delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather conditions, customs processing, or other circumstances outside our reasonable control.
Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
If your order qualifies for free shipping, this will also be shown during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Please allow some time for tracking updates to appear after the carrier receives your package.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible at:
We will try to update the address before shipment, but we cannot guarantee changes once an order has been processed or shipped.
Delayed Packages
Occasional delays may occur due to:
- Carrier disruptions
- Severe weather
- Holidays or high-volume periods
- Customs processing
- Incorrect or incomplete addresses
- Other circumstances outside our control
If your tracking has not updated for an extended period, contact support@vexawell.com and we will help you review the shipment information.
Lost or Missing Packages
If your tracking information shows unusual delays or you believe your package may be lost, please contact us.
We may need to work with the shipping carrier to investigate the shipment before determining the appropriate resolution.
Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it:
- Check around your delivery location.
- Ask household members or neighbors who may have received it.
- Contact the shipping carrier for delivery details.
- If you still cannot locate the package, contact support@vexawell.com.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Email: support@vexawell.com
We will review the issue and provide appropriate assistance.
International Orders
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these fees are the responsibility of the customer.
Shipping Restrictions
Some products or destinations may not be eligible for shipping. If we are unable to fulfill your order due to a shipping restriction, we will contact you and provide an appropriate refund where applicable.
Contact Us
For questions about shipping, tracking, or delivery, contact:
VEXA WELL
Website: vexawell.com
Email: support@vexawell.com