Refund policy
Return & Refund Policy
At VEXA WELL, we want you to feel confident with your purchase. If you're not satisfied, you may request a return within 30 days of purchase.
Returns
Items that are unused, unopened, and in their original condition may be eligible for a full refund.
Opened or used items may still be eligible for return within 30 days if they are in good condition. A 15% restocking fee may be deducted from the refund.
Returned items should include the original packaging and any included tags or accessories.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@vexawell.com with your order number and photos of the item.
Refunds
Once your return is received, we will inspect it within approximately 5 business days. If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Need Help?
For return or refund questions, contact:
VEXA WELL reserves the right to decline returns that do not meet the conditions above.