Refund policy
Refund & Return Policy
At VEXA WELL, we want you to feel confident with every purchase. If your order isn’t right for you, please review our return and refund policy below.
Returns
You may request a return within 30 days of delivery.
To qualify for a return, the item must be:
- In its original condition
- Unused or unworn
- In its original packaging
- Returned with proof of purchase
For hygiene reasons, knee braces that have been worn or used may not be eligible for return unless the product arrived damaged, defective, or incorrect.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos or video of the product
If the issue is confirmed, we will work with you to provide an appropriate replacement or refund.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return was caused by an error on our part.
We recommend using a trackable shipping service for returned items.
Non-Returnable Items
We cannot accept returns for:
- Items that have been heavily worn or used
- Items damaged after delivery through misuse
- Items without original packaging where applicable
- Customized or altered products
- Items returned after the 30-day return period
Exchanges
If you need a different size or color, please contact our customer support team. Exchange availability depends on current stock.
Contact Us
For return or refund requests, please contact:
VEXA WELL Customer Support
Email: support@vexawell.com
Please include your order number so we can assist you faster.
Policy Updates
We may update this policy from time to time. Any changes will be posted on this page and will apply to future purchases from the effective date of the updated policy.