Politique de confidentialité

Privacy Policy

Last updated: October 4, 2026

At VEXA WELL, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from vexawell.com.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Payment-related information processed by our payment providers
  • IP address, browser type, device information, and website activity

We do not directly store your full payment card details.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Arrange shipping and provide tracking information
  • Communicate with you about your order
  • Provide customer support
  • Process returns and refunds
  • Prevent fraud and improve website security
  • Improve our website, products, and customer experience
  • Send marketing communications when permitted or when you have provided consent

3. Shopify and Service Providers

Our store is hosted through Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services.

We may also share necessary information with trusted service providers such as payment processors, shipping carriers, analytics providers, advertising platforms, and other companies that help us operate our business.

These providers receive only the information reasonably necessary to perform their services.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember your preferences
  • Understand how visitors use our website
  • Measure advertising performance
  • Provide more relevant marketing

You may be able to manage or disable cookies through your browser or available privacy settings. Some website features may not function correctly if certain cookies are disabled.

5. Advertising and Marketing

We may use advertising services such as Meta, TikTok, Google, or similar platforms to measure advertising performance and show relevant advertisements.

Depending on your location and applicable law, you may have options to limit certain advertising or tracking activities.

6. How We Share Information

We do not sell your personal information to advertisers.

We may disclose personal information when necessary to:

  • Complete and deliver your order
  • Process payments
  • Operate and improve our store
  • Detect or prevent fraud
  • Comply with legal obligations
  • Protect our rights, customers, or business

7. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or accounting obligations.

8. Your Privacy Rights

Depending on where you live, you may have the right to request:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion of certain personal information
  • A copy of your information
  • Withdrawal of certain marketing consent
  • Limitation of certain uses of your information

To submit a privacy request, contact us at support@vexawell.com.

We may need to verify your identity before completing certain requests.

9. Email Marketing

If you subscribe to our marketing emails, we may send you product updates, promotions, and other VEXA WELL news.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

11. Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

12. Third-Party Links

Our website may contain links to third-party websites or services. VEXA WELL is not responsible for the privacy practices or content of those third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

The latest version will be posted on this page with the updated date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact us at:

VEXA WELL
Website: vexawell.com
Email: support@vexawell.com